Easy access to sunbeds at any time, enjoyable and varied food options, spacious and pleasant rooms with balconies, friendly and helpful staff, convenient parking options available.

The room was comfortable, we enjoyed it. Right place for discovering Benidorm. Thanks for a welcoming service, strongly recommend.

Everything was very satisfactory. The rooms were comfortable and the food was excellent. Staff were very friendly and helpful.The hotel was very well designed and public areas were very comfy. Pool area had plenty of sunbeds and toilet facilities were near so that you didn't have to go into the hotel. Snacks were available at reasonable prices, as were the drinks. A very satisfactory stay and would return again to the hotel.

Had a wonderful stay at a hotel in a great location. The pool was never crowded and the room had a nice view. The breakfast had a wide variety of choices. The staff were helpful, specially at reception when we misplaced our keys. I would highly recommend this hotel. I'll recommend this hotel

we enjoy the food and the location the hotel is also very nice especially if you have a room pool side as it gets the sun all afternoon.

we enjoyed everything we have no complaints what so ever

The customer care from your staff is superb.We have already stayed in this hotel before.

Exceptional Food, Spacious Rooms, Friendly Staff, Quiet Location, Free Parking, Live Entertainment, Beach Accessibility, Excellent Customer Service, Thoughtful Gestures, Will Definitely Return

It was really 500 m from beach as they promised. I had full board (bracfest, lunch, dinner) and it was very good and very much, ecpecialy deserts, they have live music at 21-30 4 times for week. Pool and facilities are good

It is impossible to rent anything for beach (towels, chairs ect), you have to bye them, because it cost 4 euro per day to rent parasol and deck- chair at the beach

The Hotel Castilla was excellently placed for both old and new towns, it was absolutely spotlessly clean and the staff were lovely, extremely polite and helpful - in fact I would say it's the best hotel I've stopped in in Benidorm (and there have been many!), I would definitely return there and in fact I'm looking at maybe booking another break there for May 2012. One other thing, although the hotel was only 6/7 minutes walk away from the nightlife, it was very very quiet and there seemed to be older people staying there, no stag or hen parties etc , and no noise at night when you wanted to sleep. I really enjoyed my stay :-)

The hotel's location was convenient, as it was a short 2-minute walk to a beautiful beach along the promenade. the hotel staff were friendly and the rooms were clean with plenty of storage space.

The hotel lacked entertainment for young children and the nightly shows were not very impressive.

Warm welcome on arrival, staff are very friendly and cater to all needs. No young families while we stayed and found the location very quiet and relaxing. The restaurant provided a good menu choice during meal times, and if you purchased wine with your meal they would cork your wine for later use if required.Although in a quiet area you are only minutes away from bars,restaurants and other entertainments. The beach is roughly about a 10 minute walk away. If we ever return to Benidorm we would not hesitate to stay at this excellent hotel again.

When leaving your room and taking your room key/card, upon returning we found the power was off in the room. The card operates both power and electronic safe lock and if leaving the room, had to take card for safety reasons due to having valuables in safe. This results in the air-conditioning going off when you are out, and the room can be extremely warm on return. A good idea would be to have a separate supply to air conditioning system.

The hotel was excellent and the people were fantastic. Alison Scott was exceptionally helpful and deserves stand out praise. The food was exceptional. We will definitely return again.

I just can't think of anything although it would be nicer if the bar was open a little later.

The location was perfect, being in the center of everything but still far enough away from any noisy entertainment areas. It only took us around 15 minutes to walk to the beautiful beach, along a narrow street that provided shade. The hotel staff were extremely friendly and helpful, always going above and beyond to make our stay enjoyable. We were impressed with the range of amenities in our room, including the ironing facilities, air conditioning, mini-bar, and a lovely balcony with garden furniture. The hotel also had a great restaurant and bar area, offering a delicious buffet breakfast and dinner. The swimming pool area was well-maintained, with plenty of sun loungers for us to relax on. this place exceeded our expectations and we would definitely recommend it to our friends.

We will definitely recommend this hotel to our friends.

It was very clean and the food was good, it was at a good location away from the busy area.It also had wifi access.

Although it is rated as 4stars, it is not, I would rate 3 star. The reason being the non provision of sun bed towels ( there was a charge of 12 euro) and the sun beds being uncomfortable. The guest also had to pay for the use of the room safe.

The hotel was in a good location and very quiet at night. The staff were very friendly and efficent. The beds are very comfortable. The pool was lovely and the food was excellent.

The only complaint I would have is that there are no tea/coffee making facilities in the room.